You can cancel your order at any point prior to shipping.
Once the package is shipped (defined as packaged and labeled) the PC will be considered a “Return” and will follow the return instructions detailed below.
All prebuilt desktops, custom desktops, and laptops can be returned for a refund or replacement within 15 days of delivery.
All Wyse PCs come with a 1-year warranty. This includes the cost of parts and labor. For the first 15 days, Wyse will cover shipping both ways for any warranty work.
After the first 15 days, shipping will be paid by the customer and Wyse PCs will cover all parts and labor
Warranty Policy
Warranty on WYSE PCS Desktop Computer Systems
The “Standard Warranty” covers 1-year parts and labor.
WYSE PCs warrants this product and its parts against defects in materials or workmanship for the period specified in the warranty included with the purchase from the original date of delivery. During this period, Wyse PCs will repair or replace defective parts with new or reconditioned parts at Wyse PCs option, without charge to you. All original parts replaced by Wyse PCs or its authorized service centers, become the property of Wyse PCs. You are responsible for the payment, at current rates, for any service or repair outside the scope of this warranty.
Wyse PCs makes no other warranty, either express or implied, including but not limited to an implied warranty of merchantability, fitness for a particular purpose, or conformity to any representation or description, with respect to this computer other than as set forth below. Wyse PCs makes no warranty or representation, either express or implied, with respect to any other manufacturer’s product or documentation, its quality, performance, merchantability, fitness for a particular purpose, or conformity to any representation or description.
Except as provided below, Wyse PCs is not liable for any loss, cost, expense, inconvenience, or damage that may result from use or inability to use the computer. Under no circumstances shall Wyse PCs be liable for any loss, cost, expense, inconvenience, or damage exceeding the purchase price of the computer.
The warranty and remedies set forth below are exclusive and in lieu of all others, oral or written, expressed or implied. No reseller, agent or employee is authorized to make any modification, extension, or addition to this warranty.
Warranty Conditions
The above Limited Warranty is subject to the following conditions:
1. This warranty extends only to products distributed by WYSE PCS and is effective only if the products are purchased and operated in the USA. (Within the USA including US 48 States, Alaska, and Hawaii.
2. This warranty covers only normal use of the computer. WYSE PCS shall not be liable under this warranty if any damage or defect results from (i) misuse, abuse, neglect, improper shipping, or installation; (ii) disasters such as fire, flood, lightning, or improper electric current; or (iii) service or alteration by anyone other than an authorized WYSE PCS representative.
3. Virus and other malware are not covered under warranty. As a courtesy WYSE PCS will attempt to remove any virus on computers sent back under warranty, however virus and malware are NOT covered under warranty. In addition, if a virus damages the computer or our equipment, the customer will be solely responsible.
4. WYSE PCS will try to remove any virus on a computer sent back for repair or replacement, but it is NOT covered under warranty.
5. The shipping for items in a 15-day warranty within the lower 48 states will be covered by WYSE PCS. The shipping will not be covered by WYSE PCS for any warranty period for items purchased in Alaska and Hawaii, and all other offshore insular areas, such as American Samoa, U.S. Virgin Islands, Northern Mariana Islands, Guam, and Puerto Rico.
6. In the event that your computer is returned to WYSE PCS for repair – should no defect in materials or workmanship be found, you will be responsible for return shipping and current labor charges.
7. You must retain your bill of sale or other proof of purchase to receive warranty service.
8. The computer’s serial number must be untampered with and clearly identifiable.
9. No warranty extension will be granted for any replacement part(s) furnished to the purchaser in fulfillment of this warranty.
10. Any repairs made by a non-authorized WYSE PCS service center will void any and all remaining warranties and return policies offered by WYSE PCS (unless written authorization was previously given by WYSE PCS)
11. WYSE PCS and its Authorized Service Centers accept no responsibility for any software programs, data or information stored on any media or any parts of any products returned for repair to WYSE PCS, its dealer, distributors, resellers, or Authorized Service Centers.
12. All pre-installed software programs are licensed to customers under non-WYSE PCS software vender’s term and conditions provided with the packages.
13. This warranty does not cover any third-party software or virus-related problems.
14. WYSE PCS makes no warranty either expressed or implied regarding third-party (non-WYSE PCS) software.
15. If a replacement part or PC is sent to you before WYSE PCS receives the original part, the original part must be shipped back within 14 days of receiving the replacement part. If it is not shipped back (as scanned by the carrier) within 14 days your original payment method will be charged for the cost of that part.
16. All items sent back for refund or repair must have a return label or RMA number from us. Any item sent back without an RMA number will not be accepted and will be shipped back to the customer at their own expense.
17. Any items that are overclocked or used for crypto “mining” are void of any WYSE PCS Warranty. However, these items may still be warranted by the manufacturer. If that is the case, we will assist with that process.
Replacement Computers
Replacement PC Policy
Under certain situations WYSE PCS will send a replacement PC to the customer prior to the return shipping of the original computer. When you receive a replacement PC you must RETURN ORIGINAL PC WITHIN 14 DAYS unless otherwise stated. Failure to do this will result in the cost of the computer being charged to you. If the payment method on file is not able to be charged the undue balance may be sent to a collection agency. The PC returned must be whole and complete. Any components missing or tampered with will be charged to the customer. When you send back your original PC, please ensure it is insured and packaged to the standard listed in the “shipping instructions” below. If your PC arrives back damaged, you will be responsible for the cost of any damaged components.
Replacement PCs will only be offered for the first 15 days from the date of delivery. Any replacement PC does not restart/alter the warranty length, time, or coverage.
Procedures for Obtaining Warranty Service
RMA (Returning Merchandise Authorization) Policy:
If repairs are required, the customer must obtain an RMA number and provide proof of purchase. RMA and services are rendered by WYSE PCS or Authorized Service Centers only.
For the first 15 days from the date of delivery WYSE PCS will cover the shipping for any repair or warranty work. After the initial 15 days any shipping costs on any item(s) returned for repair are the customer’s responsibility. All returned parts must have an RMA number written clearly on the outside of the package along with a letter detailing the problems and a copy of the original proof of purchase. No COD packages will be accepted.
Should you have any problems with your computer, please follow these procedures to obtain the service:
1. If the computer must be repaired, an RMA number (Return Merchandise Authorization Number) will be issued for shipment to our repair depot. Please follow the instructions given by WYSE PCS technical support staff to ship your computer.
2. Pack the computer in its original box or a well-protected box. WYSE PCS will not be responsible for shipping damage/lost or any product not purchased direct from WYSE PCS. It is very important that you write the order number clearly outside the package. WYSE PCS will not pay for return shipping costs outside mainland U.S.A. including Hawaii, Alaska, Guam, and Puerto Rico. Ship the computer with a copy of your bill of sales or other proof of purchase, your name, address, phone number, description of the problem(s), and the order number you have obtained to:
WYSE PCS
RMA#____________
13847 Mohawk Road Unit 1602 Leawood, KS, 66224, USA
1. You must ship your return within 14 days of receiving your return shipping label or your RMA may be voided.
2. Upon receiving the computer, WYSE PCS will repair or replace your computer (at WYSE PCS discretion) and will ship it back to you within 2 weeks (depending on parts availability) via UPS.
3. Pre-exchange (Parts only): You will need to provide a valid credit card number as a deposit guarantee. Once approval has been obtained on your credit card, the part(s) will be shipped FedEx/UPS. You will need to ship defective part(s) back to WYSE PCS within 14 days to avoid charges to your credit card. If such charges are incurred, the shipped part(s) will be billed at the current price.
4. You will be responsible for shipping charges to WYSE PCS. In the event that no hardware problems can be found with your computer, you will be responsible for return shipping costs. You must pay this fee before we can ship your computer back to you. Refer to the Product Return Agreement at the end of this manual.
Computer Customization
1. Accuracy of Product Descriptions: We strive to provide accurate and detailed descriptions of our products. However, due to constant product improvements and updates, there may be instances where the actual product received differs slightly from the description provided. We reserve the right to update product information without prior notice. While we guarantee that products listed in the description or customized by the customer will meet or exceed the specified performance standards, there may be cases where the exact product received differs from what is explicitly stated. In such instances, we assure customers that any variations will not compromise the overall performance and quality of the product. The customer may receive a product of equal or superior performance.
2. Customized Products: Products that are customized by the customer, either through specific requests or personalized features, may vary in appearance and specifications. We make every effort to fulfill customization requests, but variations may occur.
3. Product Substitution: In rare circumstances where a listed product is unavailable, we reserve the right to substitute it with a comparable alternative of equal or greater value. Customers will be notified of any substitutions before shipment, and their approval will be sought whenever possible but is not required.
After One-Year Warranty – Post Warranty Repair
For post warranty repair, the procedure is the same; however, you are responsible for shipping charges both way, current labor, and the current price of part(s) used in repair.
Desktop Technical Support:
Customer Service:
This product is warranted to the original purchaser against any defects in materials and/or workmanship. This warranty applies only to computers and components originally configured and manufactured by WYSE PCS.
If repairs are required during your warranty period, please refer to Procedures for Obtaining Warranty Service in the WYSE PCS Warranty section of this manual.
Shipping Instructions
WYSE PCS advises shipping the computer in the original box and packing materials. If the original box and materials are no longer available, please call your shipper to receive specifications for shipping a package through them. Please do not attempt to ship via U.S. Mail. The U.S. Mail has no way of tracking the package in the event the package never arrives at WYSE PCS. We recommend UPS, FedEx or any other shipping company that uses tracking technology.
YOUR ORDER NUMBER MUST BE CLEARLY MARKED ON THE OUTSIDE OF THE BOX OR PACKAGE. TAPE A NOTE TO THE SIDE OF YOUR COMPUTER, INSIDE THE BOX OR PACKAGE. THIS NOTE SHOULD INCLUDED:
YOUR FULL NAME, ADDRESS, ORDER NUMBER, DAYTIME PHONE NUMBER AND PROBLEM(S) DESCRIPTION.
Full System:
ALL DAMAGE WILL DELAY THE RETURN OF YOUR COMPUTER
Individual parts must be handled in a similar manner:
If you have any question regarding to this limited warranty, please E-mail to us at: info@WysePCs.com.
WYSE PCS reserves the right to change this limited warranty without any further notice.
WYSE Custom Keyboard Warranty.
All custom keyboards created by WYSE PCS are supported by a 2-year warranty. This warranty covers manufacturer defects. The WYSE Custom keyboard warranty is subject to the following conditions.
1. This warranty extends only to products distributed by WYSE PCS and is effective only if the products are purchased and operated in the USA. (Within the USA including US 48 States, Alaska, and Hawaii.
2. This warranty covers only normal use of the keyboard. WYSE PCS shall not be liable under this warranty if any damage or defect results from (i) misuse, abuse, neglect, improper shipping, or installation; (ii) disasters such as fire, flood, lightning, or improper electric current; or (iii) service or alteration by anyone other than an authorized WYSE PCS representative.
3. The shipping for items in a 15-day warranty within the lower 48 states will be covered by WYSE PCS. The shipping will not be covered by WYSE PCS for any warranty period for items purchased in Alaska and Hawaii, and all other offshore insular areas, such as American Samoa, U.S. Virgin Islands, Northern Mariana Islands, Guam, and Puerto Rico.
4. You must retain your bill of sale or other proof of purchase to receive warranty service.
5. The keyboard’s serial number must be untampered with and clearly identifiable.
6. This warranty does not cover any standard wear.
7. No warranty extension will be granted for any replacement part(s) furnished to the purchaser in fulfillment of this warranty.
8. Any repairs made by a non-authorized WYSE PCS service center will void any and all remaining warranties and return policies offered by WYSE PCS (unless written authorization was previously given by WYSE PCS)
9. WYSE PCS and its Authorized Service Centers accept no responsibility for any software programs, data or information stored on any media or any parts of any products returned for repair to WYSE PCS, its dealer, distributors, resellers, or Authorized Service Centers.
10. This warranty does not cover any third-party software or virus-related problems.
11. WYSE PCS makes no warranty either expressed or implied regarding third-party (non-WYSE PCS) software.
12. If a replacement part or PC is sent to you before WYSE PCS receives the original part, the original part must be shipped back within 14 days of receiving the replacement part. If it is not shipped back (as scanned by the carrier) within 14 days your original payment method will be charged for the cost of that part.
13. All items sent back for refund or repair must have a return label or RMA number from us. Any item sent back without an RMA number will not be accepted and will be shipped back to the customer at their own expense.
Return Policy
RETURN OPTION:
WYSE PCS is confident that you will be completely satisfied with your WYSE computer. However, should you be unsatisfied for any reason, we offer you the option to return most products you purchase directly from WYSE PCS.
15-Day Return Period for Certain Products and Accessories: Unless you have a separate agreement with WYSE PCS (approved in writing), or an exception (as provided below), all hardware, accessories, peripherals, and parts may be returned within 15 days from the date on the packing slip or invoice for a credit of purchase price paid, less shipping and handling, rush service fees, and any applicable restocking fees (as further described below). Any product returned to WYSE PCS without prior authorization from WYSE PCS will be considered an unauthorized return, and you will not receive credit for the product.
Note* Customer will be responsible for the return shipping costs for all returned/refunded items.
ALTERNATIVE REFUND DETAILS:
If a refund cannot be issued to your original payment method due to your financial institution declining the refund, an alternative refund may be processed via PayPal.
Exceptions to the Satisfaction Guarantee and 15-Day exchange Period:
PROMOTIONAL ITEMS:
HOW TO RETURN A PRODUCT:
Before returning a product, you MUST first contact WYSE PCS customer service at info@Wysepcs.com. If a return request is submitted by 11:59pm CST on the 15th day we WILL honor the return request if found valid even if we respond after the 15th day. WYSE PCS will not accept returns without an order number. NOTE: You must ship the product to WYSE PCS within 10 days of confirming RMA with WYSE PCS and MUST follow these steps:
Note: Before you return the product to WYSE PCS, make sure to back up any data on the hard drive(s) and on any other storage device in the product. Remove any and all confidential, proprietary and personal information as well as removable media such as flash drives, CDs and PC Cards. WYSE PCS is not responsible for any confidential, proprietary, or personal information; lost or corrupted data; or damaged or lost removable media that may be included in your return.
CANCELATION POLICY:
“ACCESSORIES” RETURN POLICY
WYSE CUSTOM KEYBOARD RETURN POLICY